FAQ

Frequently Asked Questions

Welcome to our FAQ page! Here you’ll find answers to the most common questions about Elivine’s products, shipping, returns, and customer support. If you don’t see your question here, feel free to contact us anytime at info@elivine.com.

What is Elivine?

Elivine is an online store dedicated to providing high-quality, innovative, and stylish pet products that make caring for your furry friends easier and more enjoyable. From grooming essentials to travel accessories, we carefully select products designed with pets and their owners in mind.

Do you offer free shipping?

Yes! We provide free shipping on all orders, regardless of the order amount. We want to make your shopping experience as convenient and affordable as possible.

How long does delivery take?

We typically ship orders within 1-2 business days, and delivery usually takes 3 to 10 business days, depending on your location. Once your order ships, you will receive a tracking number to monitor its progress.

What is your return and exchange policy?

We offer a 30-day return and exchange policy. If for any reason you are not satisfied with your purchase, please contact us within 30 days of receiving your item. Products must be unused, in original condition, and packaging intact to qualify for a refund or exchange.

How can I contact customer support?

Our customer support team is happy to assist you! You can reach us by email at info@elivine.com or through the Contact Us page on our website. We aim to respond to all inquiries within 24 hours on business days.

Do you ship internationally?

Currently, we ship to most countries worldwide. If you’re unsure whether we deliver to your location, please reach out to us before placing your order, and we’ll be happy to assist.

Are your products safe for pets?

Absolutely. All products we offer are carefully vetted for safety and quality. We prioritize your pet’s health and happiness above all.

Do you offer wholesale or bulk purchasing options?

Yes! For businesses or customers interested in bulk orders or wholesale pricing, please contact our sales team at sales@elivine.com for more information and personalized assistance.

If you have any other questions or need help, please don’t hesitate to get in touch. Thank you for choosing Elivine!