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Frequently Asked Questions
What is Elivine?
Elivine is an online store that offers high-quality, smart, and stylish pet products. From grooming tools to travel gear, we help pet parents care for their furry friends with ease.
Do you offer free shipping?
Yes! We offer free shipping on all orders, no minimum required.
How long does delivery take?
Shipping typically takes 3–10 business days, depending on your location. You’ll receive a tracking number once your order is shipped.
Can I return or exchange a product?
Yes! We have a 30-day return policy. If you're not satisfied with your purchase, please contact us within 30 days of receiving your item. The product must be unused and in original packaging.
How do I contact customer support?
You can reach us anytime at info@elivine.com or through our Contact Us page. We usually respond within 24 hours.
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